Ayulanka Tours values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the terms outlined below.
We may collect personal details such as your name, address, email address, phone number, and travel preferences when you make an enquiry, booking, or communication with us. We do not store credit card details on our servers. Please avoid sending such details to us by email or chat, as we cannot be held responsible for any unauthorised disclosure.
Your information is shared only when necessary to fulfil your booking or comply with legal obligations. We may disclose your data to service providers such as hotels, transport operators, or government authorities (for visa, security, or customs purposes). We will never sell or rent your personal data to third parties.
We comply with global standards for secure payment processing and follow all applicable data protection laws. Any online payment made via our secure gateway is encrypted and handled by certified providers. Your financial information is never stored or processed directly on our servers.
We may monitor or record communications such as calls, emails, or online chats (including WhatsApp, Skype, or similar platforms) for training, service improvement, or verification purposes.
Our website uses cookies to enhance your browsing experience and analyze website performance. Cookies help us remember your preferences and improve functionality. You may disable cookies in your browser, but some website features may not function correctly as a result.
Our website may contain links to third-party websites. Ayulanka Tours is not responsible for the content, privacy policies, or security of such external sites. We recommend reviewing their policies before providing any personal information.
We may disclose your personal information if required by law or to protect our legal rights, enforce our agreements, or ensure the safety of our customers and staff.
This Privacy Policy may be updated periodically to reflect changes in regulations or operational practices. Updated versions will be published on this page, with the effective date noted above.
All quoted rates are net and include government taxes totaling 23%. If any government taxes, including VAT or levies, are revised, the quoted rates will be adjusted accordingly.
A 25% advance payment is required upon booking confirmation. The remaining balance must be settled either two (2) weeks before arrival or in cash upon arrival. Alternatively, you may choose to make full payment upon confirmation.
Cancellations or amendments must be requested in writing via info@ayulankatours.lk. All cancellations are subject to administrative and bank charges.
Requests for specific room types, locations, or features (e.g., adjoining rooms, smoking preferences) can be made at booking time. We will forward your request to the hotel, but confirmation is subject to availability.
In case of government tax revisions, fuel surcharges, or changes in entrance fees, the client agrees to pay any additional costs that arise. We will provide reasonable notice whenever possible.
Alcoholic beverages will not be served in public areas of hotels or restaurants during religious holidays (Poya Days) in Sri Lanka. This is a national regulation and applies to all guests.
Visitors must wear modest clothing covering shoulders and knees when visiting religious or cultural sites. Hats, caps, and shoes must be removed before entering temples or sacred areas. Facilities for footwear storage are usually available at entrances.
Ayulanka Tours shall not be liable for delays, cancellations, or service interruptions caused by events beyond its control, such as natural disasters, strikes, political unrest, or government restrictions.
These Terms and Policies are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of Sri Lankan courts.
For any clarification, amendment, or assistance, please contact our Customer Support at info@ayulankatours.lk.